Coronavirus Disease (COVID-19) Outbreak: Your FAQs Answered

The health of our employees, partners, and customers always comes first. We take the local and state public safety precautions very seriously and it has been our top priority to follow the advice outlined by the CDC, WHO, and all levels of government to make sure every possible measure is taken to prevent the spread of the virus.   

As a name you can trust, we complied responses to answer your frequently asked questions regarding our company and our products in relation to the current COVID-19 outbreak. These responses come directly from official health and government-run organizations to ensure that the most accurate and up-to-date information is provided.   

 

What precautions have you taken to prevent the virus from entering the workplace?

On March 16th, select staff started to work remotely to abide by local and state recommendations, which we continue to monitor to ensure we act on the most up-to-date information. Our essential warehouse employees were trained on best practices outlined by the WHO and CDC. Only six essential warehouse employees are scheduled to work at any given time and a safe work environment is consistently maintained during hours of operation.  

 

Are you still shipping orders to customers?

After taking serious precautions to create a safe working environment in accordance with state and local government guidelines, our warehouse has remained open to receive and ship orders. We continue to monitor the situation closely, putting the health of our employees and customers at the center of attention.  

 

Is it safe to receive a package from China or any area where COVID-19 has been reported?  

As stated by the World Health Organization (WHO), yes, it is safe to receive a package from any area where a case of COVID-19 has been reported. There have been no documented cases to date of a person becoming infected from a package that has travelled and been exposed to different environments.  

 

How long does the virus survive on surfaces, specifically cardboard, plastic and stainless-steel?

According to a study posted in The New England Journal of Medicine, the coronavirus will only survive for hours, and in some cases days, on surfaces outside the human body. The study found that the virus was detectable for up to 24 hours on cardboard, and up to two to three days on plastic and stainless-steel.  

 

It takes several weeks for our products to arrive in our warehouse from overseas. From our warehouse, it takes anywhere between 2-7 days to arrive at a customer’s doorstep. While we know it is not possible for the virus to survive through this near month-long process, we have taken additional safety precautions to ensure that we are maintaining a safe work environment for our employees.  

 

Should I clean the surface of my product just to be safe?

Virus or no virus, it is always recommended by the manufacturer to clean an appliance once it is taken out of the packaging for the first time. The only reason you need to clean the surface of your product is to sanitize it from dust or debris. Please refer to your product’s user manual for specific guidelines on how to properly and effectively clean your appliance before first use.  

 

For More Help and Information 

Please let us know how we can further assist you and do not hesitate to reach out to a customer representative at support@newair.com if you need more answers to your questions.  

Stay safe, stay healthy.