Please note we do not offer free shipping on product replacement parts at this time.
Standard Ground & Freight shipping is free to the 48 contiguous states.
For a question about a specific order, please call us at 1-855-963-9247. For deliveries to Alaska, Hawaii, Canada, Puerto Rico, other US territories, and some APO addresses, shipping charges will be recalculated and adjusted. In these cases, you will receive a call or e-mail from one of our representatives with an update prior to order fulfillment.
Shipping Provider & Types:
We've partnered with FedEx to ensure your order is delivered secure and on time. To help you with your purchasing decision, we list the average time it will take for an order to process for each product listed on our website. Orders for some products will process more quickly than others due to order volume and/or inventory status. We try to be as fair and accurate as possible, when listing each product's availability.
We offer the following shipping types:
- Standard Ground Shipping: 5-7 Business Days
- Expedited 3-Day Shipping*: 3 Business Days
- Expedited 2-Day Shipping*: 2 Business Days
- Expedited Overnight Shipping*: Next Business Day
- Freight Shipping: 5-7 Business Days
* During the checkout process, all products that are qualified for expedited shipping will have these shipping options displayed, so that you can choose the best option for your shipment.
How much is expedited shipping?
We calculate your expedited shipping fees based on the following factors: destination, size, and weight. If expedited shipping for a product is available, a list of shipping options will appear along with the shipping rates during checkout.
Order Shipment Times:
Most orders placed before 1:00 p.m. PST will be shipped on the same business day. Orders placed after 1:00 p.m. PST will be shipped the following business day. Processing for these orders can take a few hours up to several weeks, depending on the efficiency of the manufacturer's warehouse.
If you need your order delivered by a certain date, we recommend that you call our customer service team at 1-855-963-9247 to guarantee a ship date.
While we process your order, you may be contacted by a customer service representative to verify your order and billing information after purchase. If you cannot be reached, your order may be delayed. The best way to ensure there is no delay on your delivery, double check all information you enter during checkout.
Inspecting Your Order When It Arrives
If your order shipped via freight carrier, please thoroughly inspect your item before signing for the package. We recommend that you verify the following items before signing the bill of landing:
Make sure that you have received the correct item.
Check to make sure that there is not damage to the packaging. If there is damage more than normal wear and tear that occurs in transit, this could indicate that your item was damaged during shipping.
If your order is correct and is in good condition, please sign for the package. However, if you did not receive the correct unit or find damage to the packaging, please refuse the package and call our customer service team at 1-855-963-9247. We will provide you with additional instructions to get your order corrected.