What to Do When your Wine Cooler Won’t Cool

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NewAir AW-210ED dual zone wine cooler

Are you having trouble getting your NewAir thermoelectric wine cooler to a satisfactory temperature? Follow these steps to help resolve the problem when your wine cooler won’t cool.

Please keep in mind it can take up to 48 hours for a wine cooler to reach the desired temperature after you plug it in, especially if it is filled with bottles of wine that have been stored at room temperature.

Location, Location, Location

Because of the way the technology works, thermoelectric wine coolers are not meant to be used outdoors, or in any room where the temperature reaches over 80°F.  If your wine cooler is located in a garage, basement or other room without climate control, it won’t be able to lower the temperature inside the unit.

Be sure the unit is not located in direct sunlight, or next to a heat source like a stove, oven or radiator. The excess heat put out by these items will also reduce your cooler’s ability to cool effectively.

Ensure Proper Ventilation

NewAir AW-210E dual zone wine cooler - rear viewNext, make sure the wine cooler has proper clearance around the side and rear air vents. We recommend at least 5 inches, to ensure adequate ventilation. If air does not circulate through the vents, excess heat will accumulate and reduce effective cooling. Eventually, the unit will burn out completely.

While you’re checking the clearance, ensure the vents are free of dust and debris, inside and out, and that the exhaust fan is working properly to dissipate heat.

A Tight Seal

Next, check the seal around the door. Is it closing properly and completely? Even small gaps can allow cold air to escape from inside. If the rubber gasket is worn or cracked, replace it so you can get a better seal. You can order a replacement gasket from customer service.

If the gasket is in good condition, it might be that the door is not hung properly. Adjusting the screws so that it hangs level can improve the overall door seal.

Is something inside the wine cooler keeping it from closing all the way? Make sure the shelves are all the way back, and that extra-tall bottles aren’t getting in the way without you realizing it. Take a moment whenever you close it to make sure it’s closed tightly. And finally, avoid opening it too often, as this can cause the interior temperature to fluctuate unnecessarily.

Electronic Malfunctions

Check the temperature control settings. Make sure you have set the thermostat to the desired temperature. Keep in mind that most of our single-zone thermoelectric wine coolers only cool down to 54°F. Dual zone coolers will chill down to 44°F. (Check your manual for the range available on your unit.)

NewAir wine cooler control panel

Place a thermometer inside the cooler and compare the result to the temperature displayed on the control panel. If there is difference between the actual temperature and the display temperature, the problem lies with the circuit board in the unit, which will need to be replaced. Contact customer service for assistance.

What if the actual temperature matches the displayed temperature, but it still won’t reach the temperature you’ve set? If you’ve already corrected the potential problems listed above, then it’s likely that the heat pump inside the unit needs to be replaced. This is actually fairly simple to do – most handy DIYers can probably make the swap themselves in just a few minutes. Contact customer service for replacement parts, or to have a professional do the job for you.

NewAir AW-121E 12 bottle wine cooler

If you ever have problems or questions about your wine cooler – or any NewAir product – our customer service team is just a quick phone call away. Call (855) 963-9247 to get the assistance you deserve!

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20 thoughts on “What to Do When your Wine Cooler Won’t Cool

  1. I have a MODEL: AW-210ED dual temp Cooler the Red Wine (warmer section) is not cooling – please assist.


    Ray Barbara

    1. Hi Ray,

      It could be the cooling kit might be defective. You will need to either replace it or send it in for repair.
      Please contact sales@newair.com for further information and assistance.

      Good luck!
      NewAir Team

  2. Wine cooler won’t cool. It makes a loud noise. What do u think could possibly b the problem? Thanks for ur help!!!!!

    1. Hi Stacey,

      The sound is usually caused by a pc board having a short as well as the cooling kit. Your wine cooler could use both a new cooling kit and pc board.

      Please contact sales@newair.com for further information and assistance!

      Good luck with your wine cooler!
      NewAir Team

  3. I bought my newair 181-E wine cooler about 8 months ago and it is now not working properly. When I turn it on, it starts beeping continuously and the numbers on the temperature gauge keep flickering and won’t stay where I set it too. Do you have an idea what might be wrong or how I could fix it?


    1. Hi Jason,

      It sounds like moisture may have gotten on the PC Board. This happens when the condensation builds up too much on the Cooling kit. Is the area where the unit being used high in humidity?

      We can easily provide you with the parts required to fix the unit. Or you can send it in for a repair.

      I have forwarded the info you left to customer service. They will be contacting you via email.

      Good luck!
      Your NewAir Team

    1. Hi Boyd,

      I have also forwarded your email that you used to comment on this site to customer service. You will be helped shortly.

      Your NewAir Team

  4. Jason, please add me to the list of customers with this problem. Returned home from a week-long vacation and our cooler is beeping incessantly, with no ability to adjust the temp. Please let me know what I need to replace the PC board.

    1. Hi David,

      I have forwarded your info to customer service. They should be contacting you soon.

      Your NewAir Team

  5. Hi, please add me to the list of customers with this beeping problem as well. Please let me know how I can fix this. Thanks.

  6. Just received the NewAir AW-281E-BL Scratch & Dent Thermoelectric Wine Cooler from you guys. When I plug it in, the fan spins, but the temperature does not light up on the front and the temperature and light controls do not appear to work.

    What do I do?

  7. Hello,
    We just received our wine cooler last week and it has not yet regulated its temperature. The lower compartment will not go below 66 and now the buttons on the control panel do not work. Please advise.

  8. Water keeps collecting in the bottom of the wine cooler. If I don’t keep sopping it out, copious amounts of water accumulate. The door seal is fine because the accumulated water does not seep out until I open the door. What should I be checking?

  9. We have had this wine cooler for two years and over the past few days. It is making a loud noise and the only way the noise shuts off is when you increase the temperate of the wine, We now have it on 65 and when the temperature is reached,, the noise starts again. It is not cooling the wine. Please forward an e-mail so that this problem can be resolved. We have a few good bottles of red wine that we do not wish to lose. Thank you.

  10. Hi – hoping you can help. We have a AW-211 ED. The bottom portion of the cooler does not cool. It looks like we need a new circuit board, specifically AW PCB 1. We had a repair guy out to look at the unit (we received as a gift). So far customer service has been horrible. Hoping you can help. Simply want to order/buy the circuit board. Thanks!

  11. I have a AW-210ED and the top white wine compartment isn’t working. Looks like it completely shut off, no cooling, no fan, no display.

    Please advise if this is repairable or need to be replaced.


  12. Hi Newair, my wine cooler (single zone) temperture display is distorted – missing parts of the numeric numbers. Is there a way of resetting the display?

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